Last Updated: September 8, 2026

1. Our 30-Day Return Window
We stand behind the quality of our CrossLife writing instruments. If you are not completely satisfied with your purchase, you may return it within 30 calendar days from the date you received your order. After this 30-day period, we are unfortunately unable to accept returns or offer refunds.

2. Conditions for Returns
To be eligible for a return, the item must be:

  • Unused and in the same condition as you received it.
  • In its original packaging, with all tags, certificates, and accessories intact.
  • Returned for a valid reason, which includes manufacturing defects or quality issues.
    We also accept returns for change of mind, provided the items meet the “unused” and “original packaging” criteria stated above.

3. Return Process
To initiate a return, please follow these simple steps:

  1. Contact Us: Before sending any item back, you must contact our customer service team at info@crosslife.sbs to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
  2. Pack the Item: Securely package the item in its original packaging, include a copy of your invoice or order confirmation, and clearly write the RMA number on the outside of the package.
  3. Ship the Item: Mail your return package to our designated return address:
    CrossLife Returns
    846 W Vermont St, Chicago, IL 60643, United States

4. Return Shipping Costs
We offer FREE return shipping for all qualifying returns. We will provide you with a prepaid return shipping label upon approval of your return request. Please do not use your own shipping method unless explicitly authorized by our team, as return shipping costs will only be covered for items returned using our provided label.

5. Restocking Fees
We are happy to offer no restocking fees. The full amount of your purchase (excluding any promotional discounts already applied) will be refunded.

6. Refund Processing & Timeline
Once your returned item is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • Approval & Processing: If approved, your refund will be initiated within 1 to 2 business days of receiving the returned item.
  • Refund to Payment Method: The refund will be credited back to your original payment method (credit card, debit card, or PayPal). Please allow 7 to 10 business days for the refund to appear on your bank or credit card statement, as processing times are determined by your financial institution.

7. Exceptions / Non-Returnable Items
Certain items are not eligible for return due to hygiene or safety reasons. These include:

  • Gift cards.
  • Clearance or final sale items (if clearly marked as “Final Sale” at the time of purchase).
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.