Last Updated: September 8, 2026

1. General Information
At CrossLife, we are committed to processing and delivering your order with efficiency and care. This Shipping Policy outlines our shipping procedures and is an integral part of your agreement with us.

2. Shipping Destinations
We currently ship exclusively to addresses within the contiguous United States (the 48 states). We do not ship to Alaska, Hawaii, U.S. Territories, P.O. Boxes, or APO/FPO addresses at this time. All orders are subject to shipping address verification.

3. Order Processing Time
Orders are processed and prepared for shipment within 1 to 2 business days (Monday – Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM (CT) will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.

4. Delivery Time
After processing, standard delivery typically takes 3 to 5 business days within the contiguous U.S. Please note that delivery times are estimates and may vary due to circumstances beyond our control (e.g., carrier delays, severe weather). We are not responsible for delivery delays once the package has been handed over to the carrier.

5. Shipping Carriers
To ensure efficient delivery, we utilize a variety of reputable shipping carriers (such as USPS, UPS, FedEx, or other regional carriers). The carrier for your order will be randomly generated based on your location, package weight, and our logistics efficiency requirements at the time of shipping. We reserve the right to select the most appropriate carrier for your order without prior notice.

6. Shipping Costs
We are pleased to offer FREE standard shipping on all orders shipped to the contiguous United States. There are no hidden fees, handling charges, or fuel surcharges added at checkout.

7. Order Tracking
A tracking number will be provided in your shipping confirmation email. You can use this number to monitor the status of your delivery on the carrier’s official website.

8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the re-shipping costs. Please double-check your address at checkout.